You have 30 calendar days to return an item from the date you
Only items that have been purchased directly from
www.dunecase.com can be returned to Dune Case. Dune Case
products purchased through other retailers must be returned in
accordance with their respective returns and refunds policy.
Please ensure that the item you are returning is repackaged in
the original packaging, with all the screws, accessories, and
documentation that were included when you received it.
Returned items must be free of physical damage.
Dune Case will refund you the amount spent on the returned
items, including sales tax. Unless there has been an error
that is Dune Case’s responsibility, the original shipping fees
will not be refunded.
HOW TO RETURN AN ITEM FOR A REFUND
If your item arrived damaged or defective, or if it wasn’t the
correct item, go to
and send an email to Customer Support for a replacement.
Refunds are available for up to 30 days after the product was
delivered to you.
SHIPPING YOUR ITEM
Please pack all screws and accessories that came with the item
and ship to:
Add Address. And who is paying for return shipping?
Once Dune Case has received the package and inspected the
item, the refund will be applied back to the original payment
method. This usually takes 2-3 business days to process.
Once your return package is delivered, it will be opened and
its contents inspected. After inspection, a refund for the
item(s) purchased will be initiated, using your original
payment method. Please note:
If your purchase was part of a bundle or other promotion, your
refund amount will be recalculated proportionally.
Unless your return is the result of a Dune Case handling
error, we will not refund the original shipping fees.
If you paid by credit card, refunds will be sent to the
card-issuing bank after we receive the returned item, or your
cancellation request. Please contact the card-issuing bank
with questions about when the credit will be posted to your
If purchased via other payment methods, such as PayPal, a
credit will be issued to your account. The availability of the
returned funds depends on the policies of the payment
DAMAGED OR INCORRECT ITEMS
Items ordered online from the Dune Case that arrived damaged
or are incorrect can be returned to Dune Case by sending an
further instructions will be provided.