Update #76 - A Date with Dune

Greetings everyone,

In our last update, we committed to implement corrective measures to regain your confidence in our team, by providing more frequent and reliable updates on our progress. We have worked closely with our 3PL (Third Party Logistics) to provide an accurate shipping timeline for the Dune Pro. It is no secret that the Shipping Crisis has caused unprecedented delays for not only the Dune Team, but thousands of other companies in various industries across the world.

Submit your Questions #1:

As part of our corrective steps highlighted in our last update, we are introducing a new initiative to improve communication with our backers. Earlier this week, we trialed the initiative with our Discord members, asking them to submit their questions regarding the project:

Q: “If I pay extra for expedited shipping, when can I expect my case to be delivered?”

A: Once dispatched, backers can expect to receive their expedited unit within 14 days. A door-to-door tracking number will be provided so you can monitor your shipment.

Q: “Why doesn't every Chinese backer have a Standard Edition Dune Pro in their possession right now?”

A: As part of our update posted on 9th August 2021, we created a poll asking our community whether we should prioritise shipments within Mainland China. The outcome of this poll was not to do this, therefore we must respect the voices of our backers.

 

Q: “When will the Lucky 10 cases ship? If the new clips are still the holdup, could you send the cases with the old clips and send the new clips afterwards in an envelope when they are ready?”

A: Our factory has informed us that the clips for the “Lucky 10” backers will be ready on the 20th October. There have been modifications made to the clips. If the updated clips have not been finalised by the 22nd October, we will send the Standard Edition with Dice-Y Cover to our “Lucky 10” backers and the updated clips in a separate package once they are ready.

Q: “The ongoing container shipping challenges have impacted every area of the supply chain and do not show signs of ending any time soon. What will Dune be doing to ensure that the rest of the orders will be shipped to backers going into the holiday season and beyond?”

A: We expect the availability of containers to increase later this month. Prices of containers should be going down and containers will become more readily available. Committed dates for specific containers will be shared as we receive information from our 3PL.

Q: “I would like to get my money back, how can we arrange that?”

A:  Every backer has a 10 day cooling off period from their initial backing date. After 10 days, funds are released to the Dune Team and they are funneled immediately into the production of our promised product and are not available to give back. Backers will only be eligible for a refund if the product is found defective upon delivery. 

Q: “Two weeks ago in the live Q&A Alex said he would get a list with shipping prices for all the destination countries from DHL the following week. Why haven't they been shared yet?”

A: Information regarding expedited shipping prices on a per country basis will be available once our revamped site is live. We expect prices to be upwards of $180 USD per unit. 

Q: What is the current problem with the clips used with the Dice-Y Cover?

A: We found with the refinements made to the Dice-Y Cover, the clips needed adjusting because it was a very tight fit to mount the cover to the chassis. We have had to adjust the tolerances of the Dice-Y Cover clips so it would not be tight when attaching and detaching the Dice-Y Cover.

 Q: Can you show us the packaging? Unpack one packed case, showing how the packaging is constructed.

A: We can prepare a video for everyone to see, showing a complete unboxing of the Dune Pro and an in-depth analysis of the packaging.

 

Shipping - “Lucky 10” Backers

All “Lucky 10” units will be dispatched from the end of October to mid-November 2021. If the updated clips have not been finalised by the 22nd October we will send the Standard Edition with Dice-Y Cover to our “Lucky 10” backers and the updated clips in a separate package once they are ready. Once dispatched, backers can expect to receive their expedited unit within 14 days. A door-to-door tracking number will be provided so you can monitor your shipment.


Shipping - 3PL Shipments

The first batches of the Dune Pro will be dispatched to our backers as soon as possible. In the last week, we have been given indicators that containers will soon be more readily available at reduced prices compared to previous months. With this information, we believe all units of the Dune Pro will be fulfilled by the end of March 2022. Once dispatched, backers can expect to receive their unit within 8 weeks. A tracking number will be provided once your local shipment is underway.


Shipping - Expedited Container Service 

We received an array of feedback following our announcement of the Expedited Courier Service, notably regarding the cost. We are pleased to introduce a more affordable option, an Expedited Container Service. An Expedited Container Service guarantees a container within a couple of weeks but at a substantially inflated price. Again, this is an optional upgrade, costing between $80-$100 per unit. Comparatively, a Standard Container Service relies on waiting for our 3PL to give us a shipping date at current market rate. Once dispatched, backers can expect to receive their unit within 8 weeks. 

Shipping - Expedited Courier Service

Our Expedited Courier Service will be available once our revamped website is up and running. We understand this is later than initially anticipated and we apologise for any frustration this has caused. Our site will be up and running when the “Lucky 10” are dispatched. An expedited unit will be dispatched once the unit is fully assembled and packaged. Once dispatched, backers can expect to receive their expedited unit within 14 days. A door-to-door tracking number will be provided so you can monitor your shipment.

We hope backers appreciate the update. We are grateful for your continued support with the Dune Pro project. If you have any further questions, please reach out to the Dune Team via email, info@dunecase.com, or via Discord. We are hosting Q&A Sessions every Sunday allowing backers to talk to the Dune Team to ask your questions. You can join our Discord Server here: https://discord.gg/fPRKFDD

Many thanks,

Dune Team